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CCTP-670-01 Knowledge Management: Theory and Application
Spring only
In today's world the sheer amount of data and information created by and accessible to individuals and organizations overwhelm us. But, the real challenge is the continual struggle to transform these into usable and reusable knowledge. This challenge faces all organizations - corporate enterprises, non-profits, educational institutions and government agencies. This course reaches behind the current fads regarding organizational knowledge management to explore the theoretical foundation for knowledge, its meaning and value, as well as policies and approaches for building capabilities to manage knowledge within and across organizational boundaries. By the end of this course, students will be able to articulate key knowledge management concepts, issues and trends regarding a variety of related topics, which include: Nature and topology of knowledge Knowledge economy Theory, policies, practices and problems for: - Knowledge capture/acquisition - e.g., mentoring, storytelling, social network analysis - Knowledge conversion/transfer e.g., documentation, cognitive learning, collaborative sharing and situated learning - Knowledge reuse/application- e.g., accessibility, infrastructure and reliability - Research strategies and methods - Roles in knowledge management - e.g., managers, intermediaries, facilitators, seekers, practitioners
Credits: 3
Prerequisites: None
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